Answers to Frequently Asked QuestionsWhen will my order be processed? When your order is received, it will be processed and shipped within 24 hours. How do I know if I am ordering on a secure site? Like with any reputable e-commerce enabled site, we utilize the greatest care in protecting your information. Once you decide to order, you will be moved to our secure processing facility that encrypts all your personal information, (such as your credit card number) using SSL (Secure Socket Layers). Your address bar will display https:// instead of http:// and your browser should display an icon indicating a secure transmission. What are you going to do with my name, address, email and order information? Your information is considered confidential. We do not rent or sell any personal information from web orders or any off-line orders to third parties or misuse this information in any manner. There are no exceptions to this rule. Which credit cards do you accept? We accept Visa, MasterCard and American Express. How do I return a product that I purchased on-line? It's easy to return an item for an exchange or refund. Indicate the reason for your return, repack your order, secure the package and send to:
We'll credit the value of the item and any taxes you were charged. Shipping charges are non-refundable. If you have any questions, please feel free to call us at:
How long will it take for my order to ship and arrive? Upon acceptance of your credit card an order confirmation will be sent to the email address you have specified in your account information. A shipping confirmation will then be sent to that same email address upon shipment of your order. Most in stock orders are shipped with 24 hours of being placed. Delivery can take anywhere from 2-7 days depending on location. Where do you ship internationally? We ship most in stock orders to the U.S. and Canada within one business day of receipt. Certain restrictions apply to International Orders. Please call us at 1-866-428-5590 for rates and additional information. Can I call in my order to you? Of course! Although, we do take every precaution to make your online purchases secure, we accept phoned in orders as well. Simply call us at 1-866-428-5590 and one of our Customer Care Specialists will assist you.
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